LEOREN

Contact me at Leorenart@gmail.com for combining orders or if you have any problem / request

Featured Products

Frequently Asked Question (FAQ)

Do I have to fill in my full shipping address and phone number?

Yes, please. So the package will arrive safely for you. Also this is mandatory from my post office, otherwise they won't send the package.

PS: UK customer also need to put their EORI number

What is this store's return and exchange policy?

All purchases are final and I do not accept refunds, returns, and exchanges, unless I made a mistake with your order (eg: I sent the wrong item).

I am not responsible for additional custom & duty tax in your country (if any).

Do you accept international orders?

Yes! I ship worldwide to any country

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 until 8 weeks.

What type of mail is used for shipping?

I use 2 types of shipping:

• Regular: only available for Asia and USA because of pandemic limitation

• Express Mail Service (EMS): available for all countries

They both have tracking number

Is it possible to upgrade my shipping service from Registered Air Mail to EMS/DHL/Fedex?

Yes, it is possible. Please specify which shipping service you would like at the note option when you purchase the items, email me and I will inform your new shipping fee.

How will the item(s) be packed?

I use plastic to cover the item + thick mounting board ( for artprint ) and wrapped them with bubble wrap to protect it and put them together inside one brown envelope.

Will you combine shipping?

Yes, I will, you'll save more in shipping fee.

What's the estimated delivery time and where can I track the package?

I will ship your ready stock order in 1-2 days (Pre-order item refer to shipping time in each listing). Estimated delivery time is 2-6 weeks in this pandemic situation because they limit the flight.

You can find the tracking number in your order detail. Please use this web for tracking to get latest status (because the automate tracking sometimes is not up to date):

https://ems.posindonesia.co.id/

Alternatively you can also track the package using your country postal website (they're connected); for example: US customer can track it from USPS web.

What's the grading system for your enamel pin?

All enamel pins are handmade so please expect if there's minor flaw in the product. I categorize them in two grades:

> A-grade: perfect grade, almost no defect or very minor defect (it's only  visible if you look at it very carefully)

> B-Grade: They only consist slight defect such as:

• Small unfilled area

• Small dents or scratches

• Imperfections in the metal plating

• Wrong color fill

They don't consist all of these in one pin, only 1-2 minor defects per pin. You will still get a backing card.

Pre-Order item will get A-Grade pin. All listed pin is also A-Grade, except for the one stated "B-Grade" in the title

What if my package got lost?

Regular package: 

•  If the last tracking status is in my country, I can help you to file a refund claim to my post office

• If the last tracking status is in your country, you need to file a refund claim to your own post office. I can help you with the docs if you need anything

EMS package:

I can help you to file a refund claim to my post office

Please note that the refund process may take months because of this pandemic situation. Paypal and admin fee will be deducted from the refund.

I have more questions, how do I contact you?

You can hit "contact me" button or send your email to: LeorenArt@gmail.com

Leoren

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Hello, I'm an artist who do mostly fan arts. I love creating merchandise from my favorite series also traveling through the world and participating in many anime / game conventions. I have various products from many fandoms, I open to request and suggestion about new products ^^

You can reach me here from links below.