LEOREN

Regular shipping is now available to all countries.

Contact me at Leorenart@gmail.com if you have any problem / request

Frequently Asked Question (FAQ)

Notice for European customers:

Custom tax is not available in my store ( your custom may charge it upon the package arrival ). I will send the payment proof invoice along with the package because it's mandatory requirement from my shipping company.

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Customer is responsible for any import VAT, taxes & fees

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Do I have to fill in my full shipping address and phone number?

Yes, please. So the package will arrive safely for you. Also this is mandatory from my post office, otherwise they won't send the package.

PS: UK customer also need to put their EORI number

What is this store's return and exchange policy?

All purchases are final and I do not accept refunds, returns, and exchanges, unless I made a mistake with your order (eg: I sent the wrong item).

Do you accept international orders?

Yes! I ship worldwide to any country

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 until 8 weeks.

What type of mail is used for shipping?

I use Regular shipping for all countries right now. Tracking number available

Is it possible to upgrade my shipping service from Registered Air Mail to EMS/DHL/Fedex?

Yes, it is possible. Please specify which shipping service you would like at the note option when you purchase the items, email me and I will inform your new shipping fee.

How will the item(s) be packed?

I use plastic to cover the item + thick mounting board ( for artprint ) and wrapped them with bubble wrap to protect it and put them together inside one brown envelope.

Will you combine shipping?

Yes, I will, you'll save more in shipping fee.

What's the estimated delivery time and where can I track the package?

I will ship your ready stock order in 1-2 days (Pre-order item refer to shipping time in each listing). Estimated delivery time is 2-6 weeks in this pandemic situation because they limit the flight.

You can find the tracking number in your order detail. Please use this web for tracking to get latest status (because the automate tracking sometimes is not up to date):

>>> US, Japan, Singapore, Malaysia, Thailand, Hongkong, Korea, Taiwan, China can track package here: https://ems.posindonesia.co.id/

Alternatively you can also track the package using your country postal website (they're connected); for example: US customer can track it from USPS web.

>>> Other countries: https://www.aftership.com/( choose courier name KURASI ).Please allow several days for update to be available in the tracking web.

What's the grading system for your enamel pin?

All enamel pins are handmade so please expect if there's minor flaw in the product. I categorize them in two grades:

> A-grade: perfect grade, almost no defect or very minor defect (it's only visible if you look at it very carefully)

> B-Grade: They only consist slight defect such as:

• Small unfilled area

• Small dents or scratches

• Imperfections in the metal plating

• Wrong color fill

They don't consist all of these in one pin, only 1-2 minor defects per pin. You will still get a backing card.

Pre-Order item will get A-Grade pin. All listed pin is also A-Grade, except for the one stated "B-Grade" in the title

What if my package got lost?

Regular package: 

•  If the last tracking status is in my country, I can help you to file a refund claim to my post office

• If the last tracking status is in your country, you need to file a refund claim to your own post office. I can help you with the docs if you need anything

I have more questions, how do I contact you?

You can hit "contact me" button or send your email to: LeorenArt@gmail.com

Leoren

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Hello, I'm an artist who do mostly fan arts. I love creating merchandise from my favorite series also traveling through the world and participating in many anime / game conventions. I have various products from many fandoms, I open to request and suggestion about new products ^^

You can reach me here from links below.